Leadership & Assessment Programme Development for Capita and Partners
Client
Capita (with Knowledge Pool, CMA, RBS, ICIBI)
Services
Training Design, Product Simulation, Leadership Development, Data Analytics Facilitation
Overview
Between 2019 and 2021, inico DIGITAL was commissioned by Capita and its partner network – including Knowledge Pool, CMA, RBS and ICIBI – to design and deliver a suite of training and assessment programmes. These initiatives spanned product simulation assessments, management and leadership training, and advanced data collection workshops, enhancing strategic decision-making and capability development across sectors.
Project Goals
- Design immersive training and assessment tools for leadership and product innovation
- Equip teams with qualitative research techniques through hands-on workshops
- Facilitate analytics requirements gathering to support data-informed strategies
- Strengthen inter-organisational collaboration through aligned learning frameworks
Our Solution
inico DIGITAL delivered a high-impact, multi-stream solution that addressed leadership, product development, and data literacy needs:
- Product Simulation Assessments: Designed and developed real-world scenario-based simulations to test decision-making, product viability, and user interaction. These tools improved stakeholder feedback loops and product-market fit.
- Leadership & Management Programmes: Created bespoke, experiential training tailored to specific team structures within Capita and its partners. These blended-learning programmes combined theory, case studies, and collaborative exercises to drive leadership growth.
- Focus Group & Interview Design Workshops: Facilitated interactive sessions on qualitative research methods, enhancing teams’ abilities to gather deep user insights and support policy or product development.
- Data Analytics Requirements Gathering: Led structured workshops to define analytics needs, uncover KPIs, and map data sources – laying the groundwork for future analytics platform deployment.
Impact
- Enhanced leadership competencies and inter-team communication across multiple organisations
- Improved product testing and development processes through immersive simulations
- Upgraded qualitative research capacity across Capita, CMA, RBS, and ICIBI
- Strengthened data strategy foundations via tailored analytics facilitation
Technologies Used
- Instructional Design Models (ADDIE, SAM)
- Adobe Creative Cloud, Articulate 360
- Focus Group Facilitation Frameworks
- Simulation & Scenario-Based Learning
- Data Mapping & User Journey Analysis
Ongoing Development
The collaboration resulted in a robust ecosystem of training and assessment solutions that empowered Capita and its partners to make informed decisions, strengthen leadership pipelines, and enhance product development cycles. Through strategic facilitation and design, inico DIGITAL delivered measurable value and long-term organisational impact.
